Terms and Conditions
Effective from: January 1, 2025
1. Provider information
Provider name: Duna Dream és Jakuzzi
Address: 1137 Budapest, Jászai Mari tér 6. 3rd floor, 3/18
Phone: +36 20 359 9222
Email: dunadreamapartman@gmail.com
NTAK registration number: MA24102701
2. Booking process
Bookings can be made through the booking system available on the website, or by phone / email. A booking becomes valid once the guest receives a confirmation email from the provider.
When making a booking, the guest must provide their name, email address, phone number, number of guests, planned check-in and check-out dates, and the chosen payment method.
3. Prices and fees
The prices shown on the website include the nightly rate for the accommodation, according to the currently applicable seasonal pricing, depending on the number of guests.
In addition to the prices, the following fees are charged:
- Tourist tax (IFA): 4% of accommodation price (for guests over 18)
- Children aged 0–2: free
Prices are quoted in Hungarian forints (HUF) and include VAT.
4. Payment terms
Accepted payment methods:
- Card
- Bank transfer
- Revolut
If a deposit is required, its amount and deadline will be communicated in the confirmation email. Once the deposit has been paid, the booking is considered final.
5. Cancellation terms
Cancellation terms may vary by season and are stated in the booking confirmation. If the guest cancels the booking within the specified deadline, the deposit will be refunded. In case of late cancellation, the deposit may be retained.
Cancellations can be made by phone (+36 20 359 9222) or email (dunadreamapartman@gmail.com).
6. Check-in and check-out
- Check-in: between 15:00–00:00
- Check-out: until 11:00
If you plan to arrive outside these hours, please get in touch with us in advance.
7. Minimum stay
The minimum length of stay varies by period. The currently applicable minimum number of nights is shown in the booking interface.
8. House rules
- Smoking is prohibited throughout the entire property.
- Pets are not allowed.
- Guests must use the accommodation as intended and take care of the furnishings.
- Guests are financially liable for any damage they cause.
- Please be respectful of neighbors – quiet hours are between 22:00–08:00.
9. Limitation of liability
The provider is not liable for any damage to the guest's personal belongings or property, unless caused by the provider's intentional conduct or gross negligence. Guests are responsible for the safekeeping of their own valuables.
10. Complaint handling
If a guest has a complaint regarding the service, please let us know in person during your stay, or afterwards via the contact details below:
Phone: +36 20 359 9222
Email: dunadreamapartman@gmail.com
We investigate and respond to verbal complaints immediately, and to written complaints within 30 days.
11. Governing law
These Terms and Conditions are governed by Hungarian law. Hungarian courts have jurisdiction over disputes between the parties. In consumer disputes, the guest may turn to the Consumer Protection Authority or the locally competent Conciliation Board.